Published information
If a product is defective or does not match the confirmed order, contact NFC’er promptly with the order or invoice reference, a description of the issue, and photos where useful. NFC’er will review the product and provide the remedy required by applicable UAE consumer-protection law.
For a non-defective product, return acceptance depends on its condition and whether it has already been programmed or otherwise prepared for that customer. Do not send a product back until NFC’er confirms the return method and destination.
Any approved collection, inspection, replacement, refund, or other remedy will be confirmed directly and recorded against the order. Nothing in this policy limits mandatory consumer rights under applicable UAE law.
For a non-defective product, return acceptance depends on its condition and whether it has already been programmed or otherwise prepared for that customer. Do not send a product back until NFC’er confirms the return method and destination.
Any approved collection, inspection, replacement, refund, or other remedy will be confirmed directly and recorded against the order. Nothing in this policy limits mandatory consumer rights under applicable UAE law.